Concierge

About the Role Welcoming guest and attending to their needs and questions on facilities and services, schedules for outings & transportation. Provide information and special services to enhance guests' visits with courtesy and delivering a personalized service to our entire guest at all time.

Key Duties and Responsibilities

• Welcome and seat guest
• Answer telephone calls as per hotel SOP and reply e-mails.
• Write and follow up on messages.
• Ensure cleanliness at working area.
• Attending daily line up.
• Adhere to all hotel Standards and Policy.
• Attend to guest request and complaints.
• Follow up on lost luggage.
• Update flights and time on PMS.
• Update and prepare transportation planning.
• Contact local ground handler for flight/ expected time of arrival and vehicle information.
• Assist guest for online check-in and any other service
• Always update flight schedule and inform all concerned department/ guests via email/telephone.
• Update tour information or excursion regarding places of interests and other similar spots intended for tourists.
• Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules and promote upselling
• Write confirmation and send to room for any bookings to guests.
• Provide area maps, brochures and other literature to guests.
• In the absence of Supervisor all happening should be reported to Asst FOH/FOH.
• Supervise Bellman, Doorman and Drivers.
• Arrange tickets, bookings, appointments and reservations for guest.
• Develop personal and diverse relationships within the travel, dining, luxury goods, and services industries.
• Maintain logbooks for recording of the daily operations of the Concierge, Transportation and Bell Service.
• Fill daily checklist at each shift and send to Head concierge.
• Maintain clear, proper and accurate records of all lockers/safe provided to guests.
• Participate in training of all subordinates in coordination with job related standard, policies and procedures.
• Perform all duties, other than the above as requested by immediate supervisor.
• Follow up for Alice App requests.
• Maintain good communication and relationship between all departments.
• Reply to request/emails in a timely manner.
• Respect operation hours.
• Record preferences and communicate to others.
• Perform any cognate duties related to the job.

About You

The ideal candidate should have at least a school certificate. The candidate should have at least 2 years of experience in an international ultra-luxury resort. He/ She must be fluent in written and spoken English and French. He/ She must be computer literate.