Telephone Operator

Oversee and direct all aspects of Switchboard services to achieve the highest possible guest satisfaction

• Be fully conversant with the facilities, services and special promotions offered by the Hotel and pass this information on the guest whenever the possibility arises in order to maximized Hotel sales
• Provide a hospitable service to standards as per the company standards
• Process all incoming and outgoing calls accurately and courteously
• Record and control wake up calls accurately
• Page guests in co-operation with concerned departments
• Record all call entries in logbooks.
• Assist guests with international calls and directory queries
• Call guests by name whenever possible
• Whenever possible to anticipate guests need, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner
• Call staff member when requested
• Abide by principles of guest privacy
• Handle guests needs or requests and reports complaints to the Supervisor
• Report on logbook daily
• Monitor bill call costs
• Aware of local telephone listings and frequently dialed numbers
• Strictly abide by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Advise defects on switchboard equipment to Supervisor
• Maintain a clean work environment
• Attend to all guest queries and requests promptly
• Maintain detailed knowledge of the Hotel’s fire, life and safety system
• Maintain detailed knowledge on the Emergency Response Team and workings of the switchboard room in this regard
• Maintain Hotel Information
• Operate the hotel switchboard and deal with all internal and external call, according to procedures
• Perform any duties and tasks entrusted to you by InterContinental Mauritius within the framework of your band category, according to your skills and competencies.