Community Manager - Igaming

We are seeking a Digital Community Manager to grow and engage our online communities across social platforms, drive strategy, ensure consistent brand presence, and combine creativity with data-driven decision-making.

About the Role

We are looking for a Digital Community Manager to oversee and grow our online communities across multiple social platforms. The ideal candidate will be responsible for devising the community engagement strategy, implementing it across channels, and ensuring consistent growth, engagement, and brand presence. This is a hands-on role requiring both creativity and data-driven decision-making.

Key Responsibilities

• Strategy & Planning
• Develop and execute the community management strategy across all social media platforms (Facebook, Instagram, Twitter/X, LinkedIn, TikTok, YouTube, etc.).
• Define KPIs for engagement, retention, and growth, and report on performance regularly.
• Align community strategies with overall marketing and brand goals.
• Community Engagement
• Foster and manage daily interactions with online communities, responding to comments, messages, and discussions.
• Create meaningful conversations that enhance brand loyalty and trust.
• Moderate communities to ensure a safe, positive, and brand-aligned environment.
• Content & Campaigns
• Collaborate with the creative/marketing team to plan, schedule, and publish engaging content.
• Organize online events, contests, and campaigns to drive participation and awareness.
• Monitor trends in digital and social media, bringing fresh ideas to the community strategy.
• Analytics & Reporting
• Track engagement metrics and community sentiment across channels.
• Provide insights and recommendations to improve performance.
• Utilize analytics tools to measure campaign ROI.
• Collaboration
• Work closely with Marketing, Customer Support, and Product teams to relay community feedback.
• Act as the voice of the community internally to inform future strategies.