Call Center Agents

PECS Data Services is a Business Process Outsourcing (BPO) company founded in 1972, specializing in data capture, document scanning, call center services, and back-office management. With a global delivery model and offices in the UK, Mauritius, and South Africa.

📍 Location: Quatre-Bornes
⏰ Employment Type: Full-time

About the Role:
We are looking for enthusiastic and customer-focused Call Center Agents to join our growing team. As the first point of contact for our customers, you will play a key role in delivering excellent service, handling inquiries, and providing solutions with professionalism and empathy.

Key Responsibilities:

• Handle inbound and outbound customer calls in a courteous and efficient manner
• Provide accurate information about products and services
• Resolve customer queries and escalate issues when necessary
• Maintain detailed and accurate records of interactions
• Achieve individual and team performance targets

Requirements:

• Strong communication and interpersonal skills
• Very Fluent in English mainly. Additional Languages is a bonus
• Ability to multitask and work in a fast-paced environment
• Basic computer literacy (OS, MS Office, CRM systems)
• Previous customer service or call center experience is an advantage, but not mandatory

What We Offer:

• Competitive salary and performance-based incentives
• Paid training and ongoing support
• Opportunities for career growth and development
• Friendly, supportive, and multicultural work environment

📩 How to Apply:
Through MyJob.