Front Desk Officer

The Front Desk Officer serves as the first point of contact for all visitors, clients, and staff. They are responsible for delivering a positive and professional impression of the company while managing administrative and front-desk operations efficiently.

Key Responsibilities

1. Reception Duties

• Greet and welcome guests in a warm and professional manner.
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming phone calls promptly and courteously.
• Maintain security and telecommunication systems.

2. Administrative Support

• Manage the reception area, ensuring it is clean, tidy, and well-presented at all times.
• Receive, sort, and distribute daily mail, letters and deliveries.
• Schedule and manage meeting room bookings.
• Maintain office supply inventory and order items as needed.

3. Record Keeping and Communication

• Maintain visitor logs and issue visitor badges.
• Handle inquiries via email, phone, or walk-in with professionalism.
• Assist with clerical tasks such as photocopying, scanning, filing, and data entry.

4. Coordination and Assistance

• Coordinate with internal departments and assist HR/Admin when needed.
• Assist in the preparation of reports, letters, and presentations.
• Support event planning and office activities coordination when required.

Job Requirements

• Minimum of a High School Diploma; additional qualifications in Office Management or Business Administration are a plus.
• Proven experience as a receptionist, front office representative, or similar role (1–3 years preferred).
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and manage time effectively.
• High level of professionalism and strong interpersonal skills.
• Basic understanding of administrative and clerical procedures.