Payroll Analyst (HR)

NA

PAYROLL ANALYST- PAYROLL OUTSOURCING 
Summary of Role 
The payroll analyst will be responsible for coordinating the payroll process with different stakeholders involved in Global Payroll Outsourcing. He/She will act as the main point of contact for communication with stakeholders involved and will work on resolution of issues / concerns that may be raised at any point in the process.   

Roles and responsibilities 
•	Coordinate tickets and emails.
•	Review and keep HR Catalogue up to date for easy reference for possible new opportunity.
•	Weekly report/Ticket report and adding comments when needed.
•	All tickets/emails/requests should be processed in accordance with their respective SLAs.
•	Coordinate with in-country provider on HR/Legal employment regulation changes in country.
•	Prepare change Request for HR or Legal consultation services.
•	Assist with review of process descriptions where required to keep customer process up to date for HR services.
•	Work closely with payroll teams where HR services interlink with payroll services scope (eg. New hires/terminations).
•	Adhere to all Risk & Compliance procedures in line with company and the client's expectations. 
•	Adhere to GDPR and Data Protection Act. 
•	Ensure project reports and SLA& KPI reports are updated. 
•	Escalate issues to reporting line as and when required. 
•	Deliver ad hoc tasks related to the process.

Qualification and Work Experience 
•	Minimum Higher School Certificate (HSC). 
•	Work experience in global payroll and/or experience in working with international customers will be a definite advantage. 


Skills 
•	Good communication skills both verbal and written (English). 
•	Demonstrate accountability for results. 
•	Good customer service skills. 
•	Ability to work and interact within a team and with customers. 
•	Good knowledge of Excel. 
•	Good Analytical skills. 
•	Good Problem-Solving Skills. 
•	Ensure timeliness and completion of assignments. 
•	Good interpersonal and organizational skills 
•	Good HR Systems / Ticketing Tools Proficiency
•	Good Reporting & Data Analysis
•	Basic Knowledge of Employment Law / HR Regulations

Important 
• Willingness and ability to cover UK hours (12:00 to 20:30 Summer UK season) 
• Ability to work overtime when required.