Coordinator, Learning & Development

Is responsible for providing support in the various Learning & Development functions, which include follow-up of trainings, set-up of trainings, liaising with training instance, filing, etc.

Job Summary:

Working alongside the Manager, L&D, responsible for the provision of comprehensive guidance on all L&D matters for dedicated areas of the business.

Key Duties and Responsibilities:

• Coordinate trainings in order to ensure a timely organized and comprehensive procedure
• Check attendance of participants and ensure number of training participants
• Supporting the development and implementation of L&D initiatives and systems
• Being actively involved in coordination of trainings
• Maintain employee records and filing all training documents in the central filing room on each colleagues’ files and administration files
• Assist in training preparation by liaising with all involved trainers, training providers, participants, managers and government instance when needed such as HRDC to beneficiate from Grant System
• Process documentation and prepare reports relating to training activities (training records, personnel development, etc)
• Assist with day to day operations of the L&D functions and duties
• Provide clerical and administrative support to L&D executives
• Maintaining employee files and the L&D filing system
• Coordinate communication with trainers, training providers, participants, managers and government instance and schedule trainings
• Assisting with the day-to-day efficient operation of the L&D office
• Administration and close follow-up of HRDC Grant System
• Communicates internally with other managers and externally with Public Authorities to achieve targets & goals
• Checks punctuality and controls absenteeism whilst taking corrective actions where necessary of participants of trainings
• Informs the Manager, L&D and Director, Human Resources of critical trainings situations and issues, as and when required
• Takes particular care in keeping the Manager, L&D and Director, Human Resources fully aware of all that is happening in the department which is directly or indirectly linked to Learning and Development
• Provides channels for employee grievances and suggestions
• Converses with team members whenever possible to obtain feedback and suggestions for improvement
• Follows complaint and other matters with the relevant authorities
• Prepares monthly training reports to be checked by Manager, L&D  
• Maintains employee confidence by keeping training information confidential
• Ensure all training information and records are maintained in accordance with statutory requirements
• Follow-up and preparation of all training documents requested for submission of G3 form application
• Ensure online G3 form is submitted as per deadlines
• Ensures refund for training registered at HRDC taking corrective action if required.
• Any other cognate duties and responsibilities that may be assigned by the Human Resources Director to facilitate the smooth running of the hotel
• No new employment/ termination of employment without Human Resources Director and General Manager’s approval.
• May discipline staff in liaison with the Human Resources Director and in accordance with the company’s disciplinary procedures.
• To be responsible for the training and development of all employees in maintaining the O&O culture committed to achieving our Vision of “The ultimate hotel management company, with a passion for excellence and innovation, honoring the individuality and heritage of its iconic hotels.
• May not make policy or procedural changes without prior approval of the Human Resources Director.
• May not make statements to the press.
• May not make changes to or in any way concerning standard operation procedures without authority of the Human Resources Director.
• May not authorize salary and wages adjustments.

Skills, Experience & Minimum Educational Requirements:

• Degree in Management/Training/Hospitality
• Excellent communication skills
• Hard working, responsible, self-motivated and disciplined
• Computer literate
• Flexibility and adaptability
• Good oral and written communication skills
• Organizational skills and the ability to multitask
• The ability to be proactive and take the initiative
• Tact and diplomacy
• Communication skills
• A knowledge of standard software packages and the ability to learn company-specific software if required
• Discretion and trustworthiness: you will often be party of confidential information