Cash Collection and Credit Management Officer

xxx

About Aryza

Aryza is a pioneering technology company. We work with our customers and partners to create and deliver solutions that improve the financial health and lives of the millions of people who engage with our products every day. Our mission is to transform the financial relationship businesses have with their customers.

Focused on the credit, insolvency, and debt recovery sectors, Aryza’s solutions automate a wide range of activities including onboarding, data collection and affordability assessment, administration, recovery, and payment processing, covering every stage of the debt cycle.

Aryza’s solutions are underpinned by unrivalled expertise and powerful data.  Since its foundation in 2002, the business has grown rapidly. Within the last 5 years, Aryza has made 9 acquisitions, expanding product portfolio, geographic and customer footprint. Today Aryza has global operations across four continents and employs over 450 people.

The Role

This is an exciting opportunity to join Aryza at a pivotal point in its growth and evolution. The position was created due to ongoing growth of the business. Aryza prides itself on having a low turnover of staff. We hire and retain motivated employees who keep driving our business forward. We are looking for an experienced and self-driven ash Collection and Credit Management Officer to join our finance team.

Duties and Responsibilities

Cash Collection

• Monitor accounts receivable and proactively follow up on overdue balances.
• Issue Statements of Account, reminder emails and letters.
• Proactively follow up with customers on overdue invoices via phone, email, or written communication.
• Escalate high-risk or long-outstanding debts to management with recommendations for action.
• Negotiate and agree on repayment plans where necessary.

Account Management & Reporting

• Maintain accurate records of customer accounts, reconciliations, and collection activities.
• Support month-end and year-end closing by ensuring all receivables are up to date.
• Liaise with the finance team to resolve customer billing or payment discrepancies.
• Reconcile customer accounts and maintain accurate debtor records.
• Prepare regular aged debtors reports, highlighting risks and collection status.
• Provide cash collection forecasts to support cash flow planning.

Stakeholder & Customer Relationship Management

• Work closely with the sales, finance, and customer service teams to resolve outstanding issues.
• Act as the main point of contact for customer payment-related queries.
• Build and maintain positive relationships with customers while ensuring timely collections.

Reporting & Continuous Improvement

• Provide management with cash collection forecasts and updates on debtor performance.
• Identify process improvements to enhance efficiency and reduce debtor days.

• Support audits and compliance checks as required.

Skills & Competencies

• Strong interpersonal, communication, and negotiation skills.
• High attention to detail with strong problem-solving ability.
• Ability to work under pressure and meet deadlines.
• Good understanding of credit risk management and accounting principles.
• Resilient and results-oriented with a focus on achieving collection targets.
• Proficiency in MS Excel and ERP/accounting systems (Oracle).

Qualifications & Experience

• Degree in Accounting or Finance.
• Minimum 7 years’ experience in accounts receivable, debt collection, or credit control.
• Experience in working with multinational clients and foreign currencies is an advantage.
• Experience working in a shared service or multinational environment preferred.