Spa Attendant

Responsible for performing spa set up and close down procedures and ensuring all guest amenities are replenished throughout the day.

About the Role

Spa Attendants are responsible for delivering exceptional levels of hygiene and cleanliness in all aspects of the spa operation in line with ESPA and Hotel brand standards, whilst delivering excellent five star client care.

 Key Duties and Responsibilities

• Set up and close down the spa as per the brand standards set down by ESPA and Hotel, using relevant checklists.
• Carry out a regular walk through of the entire spa to ensure cleanliness, working facilities, adequate stock levels of guest amenities and linens, removal of dirty linen, candles lit and checking flower displays.
• Ensure client lockers are turned around quickly with the appropriate amenities and presentation.
• Removal of dirty linen from the spa without disturbing the client experience, delivering it to the relevant housekeeping area.
• Maintain the cleanliness and adequate stocking of the therapist preparation areas.
• Liaise with relevant F&B outlets to receive refreshments for the spa ready for opening and refreshing throughout the day.
• Aid therapists in setting up for treatments and clearing away after.
• Assist to all other members of staff at all times including therapists, reception support and gym staff.
• Courtesy to guests at all times offering assistance where required.
• Maintain a good knowledge of treatments and services offered in the spa to assist with guest enquiries.
• Attend to guests in both the relaxation and waiting areas ensuring that they are comfortable as well as offering refreshments.
• Support reception by guiding guests to changing rooms, as well as pointing out the location of heat experiences and relaxation areas and explaining their use.
• Monitor the maintenance of all equipment and facilities within the spa and fitness area, reporting any issues to Hotel Maintenance.
• Maintain the cleanliness of the entire Spa in particular the changing rooms, toilets, and showers plus relax areas. These should be kept in a neat, tidy and sanitary manner in accordance with ESPA and Health and Safety Standards.
• Maintain a high standard of appearance and personal hygiene as laid down by the Head Therapist/ Spa Manager.
• Always be punctual and prepared in advance of starting work.
• Perform any other duties deemed reasonable by management showing flexibility to cover areas outside the listed responsibilities

 About You

The ideal candidate should have at least a school certificate. The candidate should have at least 1 year of experience in the same role in an International Ultra-Luxury Resort and must have the knowledge on proper chemical use.