Head Concierge

Plans and coordinates the smooth operation of the Conciergerie.

• Takes reservations of guests for restaurants and tours.
• Books excursions, excluding Ground Operator Tours, when requested directly by guests.
• Ensure that hotel Limousine is clean and neat before any arrival, departure and excursions.
• Assisting GRO to do arrivals and valet service if needed.
• Ensure that the concierge desk is always neat and tidy and no personal belongings are kept.
• Ensure that someone is always present at the concierge desk.

• Arranges external bookings with F&B Department.
• Checks on daily events, entertainment and sports activities to accurately inform guests.
• Liaises with Guest Relations for the sales of outings.
• Communicates guests’ likes and dislikes to Reception and Guest Relations, so as to update guests’ history files.(Profile note)

Other Cognate duties.