IT Young Graduate - Consultant Customer Care

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

YOUR ROLE: You will be responsible for managing and resolving incidents with low complexity, perform simple tasks and ensuring service continuity and compliance with SLAs and company policies.

ROLE & RESPONSIBILITIES:

• Take ownership of and manage the resolution of simple incidents related to SD products ensuring that solutions are delivered in accordance with Service Level Agreements (SLAs) and meet deadlines and quality standards.
• Implement workarounds when necessary to minimize the impact of incidents on business operations and maintain service continuity.
• Keep tickets up to date by properly documenting and efficiently managing the ticketing process, while communicating clearly and concisely with customers, including demanding stakeholders, to manage expectations and provide timely updates on incident progress and resolution.
• Work with broader technical teams across multiple technology platforms to effectively resolve more complex technical issues such as numerous users not being able to login.
• Perform simple tasks such as creating and modifying user access.
• Assist team members in handling all requests managed by the team in a collaborative and constructive spirit.
• Be responsible for creating and managing tickets that require escalation or involvement of another service, ensuring prompt response and resolution in line with SLAs.
• Provide regular reporting within your team and to your manager on the progress of your tasks.
• Adhere to schedules and commitments made and given.
• Alert your manager or team lead in case of any difficulties, of any nature (resources, time, etc.).
• Comply with company policies, including data protection, protocols, and security procedures, to ensure compliance and protect sensitive information.

KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE

Essential

• Diploma/bachelor’s degree in information technology/business management or a related field is preferred.
• Excellent attention to details and ability to work with large data sets with skill and confidence.
• Proficiency in English and French and excellent communication skills.
• Fast learner, able to work independently and with minimal direction.
• Detail oriented with strong organizational and time management skills.
• Proficiency with MS Excel, Microsoft Word, Outlook, and Internet.
  Customer Service Oriented.
• Basic SQL Knowledge.
• Adherence to the company Policies, including data protection and security protocols and Procedures.

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
• Monthly fixed transport allowance
• No deduction for using the company’s transport after work
• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
• Fixed internet allowance for home use
• Career break option
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Yearly performance review with remuneration review
• Yearly company bonus
• Car loan: subsidized interest facility
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.