Customer Service Officer

Are you someone who thrives on meaningful customer interactions? Do you have a flair for clear communication and a passion for helping others? If you're ready to take your service skills to the next level, Quantum Insurance wants to meet you!

Are you someone who thrives on meaningful customer interactions? Do you have a flair for clear communication and a passion for helping others? If you're ready to take your service skills to the next level, Quantum Insurance wants to meet you!

What You’ll Do

As a Customer Service Officer, you’ll be the welcoming and trusted voice of Quantum Insurance. You’ll engage directly with our clients to:

• Deliver tailored quotations and assist with new policies and renewals.
• Guide customers through our products and services via walk-ins, phone, email, and WhatsApp.
• Ensure clients are fully informed and confident about their insurance choices.
• Follow up diligently to maintain smooth, timely policy processing.
• Provide administrative support and help maintain accurate customer records.
• Act as a brand ambassador by offering a top-tier service experience at every interaction.

What We’re Looking For

We’re seeking candidates who bring team spirit, service excellence, and a solution-oriented attitude. You might have honed your skills in the insurance industry or any other fast-paced, customer-first environment.

To succeed in this role, you’ll need:

• Minimum HSC qualification
• 2+ years of experience in a customer-facing role
• Strong command of written and spoken communication
• A naturally warm, composed, and courteous manner
• Attention to detail

Why Join Quantum Insurance?

At Quantum, we don’t just serve our customers — we support, inform, and empower them. You’ll be part of a growing, forward-thinking company that values integrity, innovation, and excellence.

 Note:

Quantum Insurance reserves the right to call only shortlisted candidates for interviews. We also reserve the right not to make any appointments following this advertisement and will not provide reasons for accepting or rejecting any candidate.