Spa Receptionist

Provides courteous and efficient guest service from point of arrival through check in/out. Books, changes or cancels spa appointments accurately.

Essential Functions:

Task Allocation

-          Provides efficient guest service from point of arrival to check out.

-           Books, changes and cancels appointments.

-          Answer Telephone calls as per Hilton Standards.

-          Greets and welcome all incoming and outgoing guests and staff in accordance to Resort Standards

Revenue

-          Process all billing and posting for Spa and retail services.

-          Explain spa treatment menu and packages to guests.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Spa Manager based upon the particular requirements of the Company.

• Any other cognate duties that may be assigned to you by your superior.