SERVICE ADVISOR (AXESS LTD)

The Service Advisor will ensure optimum customer service, advice customers on the type of repairs/products required and be the liaison with mechanics about necessary repairs.

Responsibilities and Duties:

• Upon reception of equipment, perform inspection and fill in required documentation accordingly. 
• Prepare the estimate of repairs for equipment by identifying required parts, labor or any subcontracted work if required. 
• Organize daily planning with team and provide regular information to responsible party on work in progress for repairs. 
• Follow up intervention progress and supervise to ensure that interventions are done to required standard. 
• Coordinate & communicate with peers upon ordered parts monitoring and work in progress.
• Upon completion of repairs/intervention, do a thorough inspection of the equipment and ensure that repairs have been done up to standard. 
•  Ensure that all customer complaints, internal procedures are documented, handled, and successfully closed within an agreed deadline. 
• Ensure WIP’s reports are followed, monitored, and submitted on time. 
• Ensure that all new and repaired equipment is delivered to the required standard. 
• Ensure that the workshop environment is organized and tidy. 
• Attend online and hands on training and be able to act as a train the trainer by transferring knowledge. 
• Ensure that tools are available and followed up accordingly. 
• Ensure that service vehicles are kept tidy and to required standard. 
• Be on standby for after-hour complaints or breakdowns and attend breakdowns accordingly if required.

Skills

• Communication skills
• Teamwork
• Sense of organization 
• Customer relations

Qualification & Experience

• Minimum 4 years of relevant work experience.
• Minimum HSC.
• Knowledge of a data management software
• Familiarity with the automotive sector and industry will be a strong advantage.
• Holder of a valid driving license.
• Holder of a clean certificate of character.