CUSTOMER SERVICE REPRESENTATIVE - INSURANCE BACK OFFICE

Provide customer support for insurance-related queries and technical assistance for the mobile app ,Update client portfolios and attend to the questions about claims, and assist clients in understanding and managing their insurance coverage."

Key Responsibilities

• Assist clients with inquiries about insurance claims.
• Process claims accurately and efficiently.
• Guide customers through claims procedures and help resolve issues.
• Maintain records and ensure all documentation is up to date.
• Ensuring compliance with internal procedures and regulatory requirements 
• Verifying and updating client records to ensure accuracy and compliance 

🧠 Skills & Qualifications

• Min a good SC or Higher School Certificate (HSC) or equivalent.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer literacy and organizational skills
• Attention to detail, organization, technical proficiency, and discretion.
• Discretion : Handling sensitive client data with confidentiality.
• Time Management : Juggling multiple tasks and meeting deadlines.