REVENUE & RESERVATION OFFICER

Duties include: • Monitoring availability of accommodation • Assisting and advising customers based on requirements within budgetary allowances • Upselling, when appropriate, by informing of additional services, special packages or higher room categories

• Diploma in Hospitality or S&M

• 2 years+ experience in similar capacity

• Understanding rate strategy

• Knowledge of booking connectivity systems

• Experience working in sales or public relations, preferably in the hospitality or travel industries

• Excellent written and verbal communication skills.

• Multi-tasking and time management skills, with the ability to prioritize tasks

• Excellent persuasion, selling, verbal and written communication skills

• Ability to demonstrate diplomacy, tact and patience

• Eye for detaiL

• Organise and maintains trace and filling system for all reservations

• Participates in the three month forecast

• Maximises the room revenue of the hotel by upselling all hotel products and services.

• To ensure all departmental reports are produced accurately and punctually and distributed to the relevant departments.