Assoc Client Partner

The Services Group provides dedicated and continuous remote yet hands-on, solution oversight to guide clients through the technical aspects of Dayforce implementation.

Location: For this role we are open to remote work located anywhere within the Mauritius on a night shift basis.

About the Opportunity:

The Services Group provides dedicated and continuous remote yet hands-on, solution oversight to guide clients through the technical aspects of Dayforce implementation. Our team helps clients achieve a positive go-live experience by monitoring the project and aligning it with everyone's primary goal – using Dayforce effectively and near-effortlessly from day one. Comprised of consultants working independently on client projects around the world, our Services group is connected by a sense of camaraderie, we are grounded in a sense of belonging and an amazing remote-work culture. As a result of our powerful growth strategy, we are adding Associate Client Partners to our North American Services Sales team to support the Client Partners.

You will collaborate with Client Partners, Ceridian Customer Base Account Executives and Ceridian Deal Management Representatives to support Client Partners with net new deals and collaborate with Customer Base Account Executives in scoping and quoting Dayforce solutions that prioritize the customer's business success. You will deliver proposals and strategies to generate new business and identify opportunities for add on services.

Who you are 

You are an up and coming Solution Designer and Implementation Specialist possessing skills in the art of consultative scoping and negotiating techniques, giving and getting accurate information. Your insights and practical knowledge to proactively perceive the technical, cost, support, and risk implications of potential solutions; and, you can seamlessly incorporate these into implementation recommendations. You are a customer success driver who can think creatively to achieve value added results.

What's in it for you:

Leadership.

You will be an important part of our mission. You will play a role in our trajectory to be the leading cloud-based Human Capital Management product globally. We are adding members to the team who can grow into Principal Client Partners and Leaders eventually making decisions to accelerate our worldwide expansion into every industry and ensure we continue to innovate successfully.

Teamwork.

Everyone treats each other like family. Our inclusive, supportive workplace culture fosters an environment of continuous learning and collaboration. You will build relationships with the Sales and Solutions Consultants, Product team, and Leadership, reinforcing a culture that enables knowledge sharing, partnership, and team success.

Agility.

No two days are the same here. With continuous innovation and iteration, dozens of new projects, and thousands of new users, you will be challenged to be creative and responsive.

Transparency.

A drive for openness and diligence guides us. You will make an impact carrying through on our commitment to our team, playing a critical role in our success.

How you will make an impact:

Leveraging an understanding of Dayforce. You will support Customer Base Account Executives with scoping add-on services to existing customers and managing quotes including effort estimation and services sell rates as well as positioning appropriate ancillary services.

Collaborating with Client Partners, you will support Net New Deals assisting in research, scoping and building rollout strategies and scenarios and tailoring collateral to specific client opportunities.

What you bring:

• The education and experience. You have a Bachelor's or Associate’s degree and 5+ years of software industry experience. Experience partnering with sales in prospect solution design and added value to solution implementation is an asset.
• The knowledge. You have skill in building and managing relationships. You can gain trust, influence decisions, and teams, and work with internal and external contributors and stakeholders at any level. You can collaborate in engagements, presentations, and negotiations. Ideally, you have exposure to change management initiatives.
• The technical skills. You have an understanding of the Dayforce product modules and knowledge of feature functionality, and implementation best practices and risks.
• The motivation. You want to make a strategic, measurable impact on the success of customer projects, the growth of teams, and the scaling of an exciting HCM organization focused on making work life better for all.