Security Engineer Level 2

• He should do a knowledge transfer following customer change in environment to the operational organizations, in particular on level 1:

• Organizes skills development on the level 1 customer environment
• Initiate the implementation of associated procedures

Roles & Purposes :-

• Take into account the context of the accounts, ensure control of the technical scope.

• Take into account and process customer requests through the tools in place, respect contractual commitments. Report and document the actions carried out.

• Ensure the prevention of malfunctions affecting the quality and continuity of service by using the tools made available.

• Identify problems, analyse their cause, propose and implement corrective action plans

• Manage technical communication with the customer, in particular manage escalations involving customers, internal and external partners,

• Contribute to the evolution of solutions for customers and for service offers

• Conduct a technology watch and share research and knowledge with internal collaborators

• Maintain technical documentation, customer operating procedures, products and services offered by OCD

• In coordination with account governance, prepares and presents technical dashboards during client committees

• May be required to train operating technicians in the customer context (technical, organizational)

• Reports on his activity, internal and external escalations to his manager. Is a force of proposal for the evolution of products and services.