JOB SUMMARY

The Sales Officer will be responsible for up selling of products, sales orders and invoicing of orders. The Sales Officer will also work closely with the logistics department for working on route sheet.

DUTIES & RESPONSIBILITIES

1. Administrative Duties

 ·        Assist in resolving customer queries and complaints, and contribute to efficient customer service and sales operations.

·        Receive and process customer orders submitted via email, WhatsApp, telephone, or through Sales Representatives.

·        Ensure that the invoices have the right product appellation, right quantity and with the right prices as per B2B and B2C pricing list.

·        Regroup all orders and liaise with the Head of Logistics or any other person designated by the Management for Planification of Route Sheet for delivery of Products.

·        Register new customer accounts and maintain accurate customer information in the system.

·        Amend customer orders based on stock availability and instructions received from Sales Representatives.

·        Record, monitor, and escalate customer complaints to the relevant stakeholders.

·        Liaise with Stores for product availability.

·        Produce reports on Missing items.

·        Gather and document about customer information, payment methods, purchase reactions to products.

·        Communicate as per internal procedures to person concerned about claims and issues.

·        Collaborate with Quality department for Clients issues and corrective actions.

·        Ensure acknowledgement of any client issue and claim.

·        Liaise with Purchasing for orders conformity and non-availability and solutions to be established.

2. Sales Support Tasks

·        Developing and sustaining long-lasting relationship with customers.

·        Assist in the execution of sales activities and initiatives to support business growth.

·        Maintain regular communication with customers regarding orders, deliveries, and enquiries.

·        Inform customers promptly of pricing changes, product unavailability, order delays, or other relevant updates.

·        Promotion and upselling of products.

·        Communicate available alternatives or substitute products to customers when required.

·        Welcome and assist walk-in customers, including those collecting orders from the premises.

·        Deliver a high standard of customer service and contribute to customer satisfaction and retention.

·        Support the achievement of sales targets through effective customer follow-up and coordination.

·        Work together with the sales team to devise strategies for more achieving sales target.

3. OTHERS

·        Any other cognate duties as may be necessary in the circumstances and/or required by the employer.

CANDIDATE’S PROFILE

Qualifications Required

·        Diploma in Sales & Marketing.

·        1-2 years of experience in Sales & Marketing or related field.

Key competences (Knowledge, Skills, Attitudes, Behaviours)

·        Having a clean Morality Certificate.

·        Possess good communication skills including oral, written and interpersonal.

·        Good organization skills and Result oriented.

·        Teamwork and collaboration.

·        Problem analysis and assessment.

·        Attention to detail and high level of accuracy.

·        A high level of discretion and confidentiality is also required.