Join our dynamic team, where we redefine relaxation and wellness for our guests. We are looking for a dedicated Head Spa Receptionist who is passionate about delivering exceptional customer service and creating unforgettable experiences.

In this full-time role, you will be the first point of contact for our guests, ensuring they receive a warm welcome and personalized service. Your expertise will play a crucial role in managing daily operations, scheduling appointments, and coordinating with our skilled therapists. We value your ability to create a harmonious and professional atmosphere while maintaining the highest standards of customer satisfaction.

As the Head Spa Receptionist, you will:

• Oversee the reception area, ensuring it is welcoming and organized.
• Assist guests with inquiries about services and recommend treatments.
• Manage appointment bookings, cancellations, and confirmations using our scheduling system.
• Handle transactions efficiently and maintain accurate records in accordance with company policies.
• Collaborate with the spa team to ensure smooth operations and exceptional service delivery.

We are looking for someone with:

• A diploma or Bac +2 in hospitality, tourism, or a related field.
• Prior experience in a customer service role, preferably in the wellness or tourism sector.
• Strong communication skills and a friendly demeanor.
• Excellent organizational skills with attention to detail.
• A proactive approach to problem-solving and customer care.

Joining our team offers you the chance to work in a serene environment surrounded by stunning landscapes. You will be a vital part of a committed team focused on nurturing the wellbeing of our guests while advancing your career in the vibrant tourism industry. We celebrate diversity and are committed to creating an inclusive workplace for all.