Reporting to the Senior Manager – Operations | GSSC Projects & Quality Control

Job Purpose:

We are seeking a motivated and experienced Senior Operational Control Officer in our Operational Control department to efficiently manage and oversee the Reconciliation and Quality Control function across group countries. The role is responsible for ensuring robust operational controls, timely reconciliation processes, risk mitigation, process efficiency, and a customer satisfaction culture.

Key Responsibilities Reconciliation

Ensure daily reconciliation of bank accounts is completed accurately and within agreed operational timelines across all locations.

Monitor ledgers and statements for all relevant accounts.

Perform and oversee reconciliation of Nostro and other operational accounts.

Generate reports and analyse outstanding or at-risk items.

Attend to internal and external queries efficiently and promptly.

Ensure operational risks are maintained within acceptable levels.

Maintain an active hands-on role in daily operations.

 

Quality Control & Process Improvement

Review operational output to ensure accuracy and adherence to quality standards.

Contribute to a control environment that minimizes operational risks and errors.

Support management with strategic operational improvements.

Identify opportunities to improve efficiencies and streamline operational processes.

Promote knowledge sharing and continuous learning across the team.

 

Team Collaboration

Support daily operational activities to maintain high standards of accuracy and service delivery.

Provide coaching and support to team members, especially during peak periods.

Contribute positively to departmental and organizational objectives.

Maintain clear, objective, and positive communication with team members and stakeholders.

Perform any additional duties assigned by management relevant to the role.

 

Behavioral Competencies

Inspires and motivates team members

Demonstrates coaching and mentorship capabilities

Promotes teamwork, accountability, and professional growth

Focus on accuracy, quality, and process control

Identifies risks and operational inefficiencies proactively

Investigative and reconciliation analysis capabilities

Makes sound operational decisions promptly

Communicates clearly and professionally across all levels

Builds positive relationships with internal and external stakeholders

Handles escalations effectively

Supports innovation and automation

Demonstrates honesty, confidentiality, and professionalism

Maintains compliance with internal policies and regulatory standards

 

Qualifications & Skills

Bachelor’s degree in finance, Banking, Accounting, Business Administration, or a related field

Minimum 1–3 years’ experience in a similar operational control, reconciliation, or financial services role

Knowledge of reconciliation, quality control, and banking operations

Excellent verbal and written communication skills

Proficiency in Microsoft Office applications (Excel, Word, PowerPoint)

Attention to detail and accuracy

Self-motivated, proactive, and results-driven

Organizational and time management skills

Ability to work under pressure and meet strict deadlines

High standards of honesty, integrity, and professionalism

Availability to work on Public Holidays when required.

Best Regards,

Human Resources Department