We’re looking for a tech-savvy, sharp and curious individual to own and innovate our technology landscape. This isn’t a traditional helpdesk role — you will manage our systems, support hardware and software, and lead AI adoption across teams in the organisation.

Beyond maintaining smooth operations, you will explore, test, and implement cutting-edge AI tools to improve efficiency and collaboration. As a strategic leader, you will ensure AI solutions are ethical, practical, and aligned with our goals, identifying automation opportunities and driving responsible innovation.

If you love tinkering with new tech, have strong organisational skills, and enjoy a role that values curiosity, this is your chance to make a meaningful impact and shape the future of our organization.

AI Enablement

You will champion the integration and effective use of AI tools across the organization, ensuring that AI-driven solutions are practical, ethical, and aligned with business needs.

• Ownership & Management: Serve as the internal owner and administrator of AI tool subscriptions, including platforms like Claude, ensuring optimal usage, licensing, and updates.
• Workflow Analysis & Opportunity Identification: Collaborate with various teams to understand their workflows, identify areas where AI tools can save time, enhance quality, or automate processes, and recommend suitable AI solutions.
• Development & Deployment of AI Solutions: Design, build, and implement practical AI applications such as prompt templates, automated workflows, and Claude-assisted processes that are user-friendly and deliver tangible value.
• Data Management & Support: Assist the data team with data collection, cleaning, and preparation essential for training and validating AI models. Support automation efforts using tools like N8N and other workflow-related tasks.
• Training & Knowledge Sharing: Educate staff across all departments on how to leverage AI tools effectively, moving beyond superficial usage to real value extraction. Document AI use cases, workflows, and internal guides to ensure knowledge retention and accessibility.
• Research & Innovation: Stay current on emerging AI tools, platforms, frameworks, and best practices. Evaluate new developments and recommend innovative AI solutions to management.
• AI System Optimization: Monitor AI models and systems continuously, making improvements to enhance accuracy, efficiency, and relevance.
• Ethics & Compliance: Ensure all AI applications adhere to ethical standards, privacy policies, and legal regulations, promoting responsible AI use.

Leading IT Systems

You will oversee the organization’s technology infrastructure, ensuring seamless operations, security, and support across all platforms and systems.

• Infrastructure Oversight: Manage the deployment, maintenance, and upgrade of hardware, networks, servers, and other IT infrastructure components to ensure reliable and efficient operations.
• System Support & Troubleshooting: Provide technical support for hardware, software, and network issues, assisting users to resolve problems swiftly and minimize downtime.
• Cybersecurity & Data Privacy: Implement and monitor security protocols, safeguard data privacy, and ensure compliance with relevant regulations to protect organizational assets.
• Software Deployment & Integration: Install, configure, and maintain enterprise software solutions, ensuring smooth integration with existing systems and workflows.
• User Account Management: Set up, modify, and offboard user accounts across multiple platforms including Google Workspace (Gmail, Drive, Meet, Calendar), Slack, ClickUp, and others. Manage permissions, groups, and workspace settings to ensure secure and efficient access.
• Device & Physical Security: Manage office hardware setup, CCTV systems, and biometric/fingerprint access controls, coordinating maintenance and updates as needed.
• Support & Training: Conduct user training sessions on IT systems, and produce documentation for IT procedures, system usage, and troubleshooting guides.
• Vendor & Subscription Management: Coordinate with IT vendors for procurement, licensing, and maintenance agreements. Audit existing tools and subscriptions, identify overlaps, and recommend consolidations for efficiency.
• Policy & Procedure Development: Develop, enforce, and review IT policies, standards, and procedures to ensure best practices and security compliance.
•  Additional Responsibilities: Provide day-to-day office IT support, manage connectivity, and ensure all systems operate smoothly to support organizational productivity.

What we are looking for:

Essential

•         1–3 years of experience in an IT support, systems administration, or technology operations role

•         Solid working knowledge of Google Workspace administration (user management, permissions, apps)

•         Experience with Slack or similar team communication platforms at an admin level

•         Project management tool experience (ClickUp, Asana, Monday, or similar)

•         Hands-on experience using AI tools — Claude, ChatGPT, or similar — in a practical, day-to-day context

•         Strong troubleshooting instincts and comfort with learning new platforms independently

•         Well-organised, reliable, and able to manage multiple requests across different teams

•         Good communicator — able to explain technology concepts clearly to non-technical colleagues

Desirable

•         Familiarity with automation tools such as Claude Code, N8N, Make, or Zapier

•         Basic scripting or coding knowledge (Google Apps Script, Python, or similar)

•         Experience in a multi-brand or fast-paced SME environment

•         Exposure to iGaming, fintech, or RegTech industries

•         Prior experience conducting technology training or internal demos