Are you passionate about transforming business needs into innovative technology solutions? We are looking for an experienced and results-driven Business Analyst to join our dynamic IT team. This role offers an exciting opportunity to work on systems improvement initiatives, stakeholder engagement, and technology-driven business transformation projects.

Key Responsibilities

As a Business Analyst, you will play a critical role in bridging business requirements and technical solutions by:

Continuous Improvement

• Implement practical solutions using specialist and departmental systems and processes.
• Provide specialist input and recommendations to improve efficiency, compliance, and quality objectives.
• Identify operational issues and propose appropriate solutions to management and stakeholders.
• Ensure day-to-day operational support is provided to enhance business performance.
• Provide ongoing systems improvement support, including:
• Defining scenarios,
• Developing solution options,
• Overseeing development according to specifications,
• Conducting testing and monitoring.
• Continuously monitor systems to ensure optimal efficiency and performance.
• Engage with business units to evaluate and improve business processes.

Cost Containment

• Support the development and implementation of cost-effective processes.
• Identify opportunities to improve efficiency and reduce operational costs.
• Continuously evaluate cost-benefit and Return on Investment (ROI) initiatives within the area of specialisation.

Customer-Centric Service Delivery

• Maintain strong collaboration with internal departments to improve service delivery.
• Develop and maintain an understanding of client and stakeholder needs.

Knowledge Management

• Share specialist knowledge and maintain relevant documentation and research libraries.
• Provide advice, guidance, and training where required.
• Maintain and enhance specialist expertise within operational activities.

 Stakeholder & Relationship Management

• Build and maintain relationships with internal and external stakeholders, partners, and specialist resources.

Specialist Support to Projects

• Provide specialist expertise and ensure best practices are implemented in projects.
• Adhere to project management methodologies and governance standards.
• Represent the department or projects on relevant committees when required.

Programming & Systems Support

• Understand and apply .NET programming and PL/SQL knowledge.
• Test, deploy, and support applications and systems.

Project Management

• Develop technical project plans and ensure timely completion of tasks.
• Monitor project progress and provide regular stakeholder updates.

Business Analysis

• Work closely with business units to identify and understand business requirements.
• Translate business needs into technical specifications.
• Document and communicate business analysis findings and recommendations.

Compliance & Governance

• Ensure compliance with the Data Protection Act regarding client personal information.
• Adhere to MS Policies Register, ISO 9001, ISO 27001, and related standards.
• Perform any additional duties delegated by the Head of Department (HOD).