In this Billing Control Tower Specialist Position

• Freight bill auditing: reviewing invoices to ensure accuracy of charges based on contract terms and shipment data; verifying freight charges, checking for billing errors and adherence to rate agreements / spot quotes
• Ensuring all costs are received and processed in a timely manner on behalf of the customer
• Invoice dispute management: identifying and correcting discrepancies
• Managing the Accounts Payables processes & internal bookings
• Acting as single point of contact for all account-related finance questions
• Processing weekly billing sheets and handling of extensive customer pre-approval processes; ownership of approval log and status dashboard
• Clearing invoice rejections & responding to customer inquiries regarding accessorial charges, notifications, billing issues, etc.; obtaining and investigating missing or incomplete documentation to meet customer billing requirements
• Proactively resolving queries with other departments; identifying root causes and implementing solutions to issues
• Invoicing
• Statement of account overview & following up on Accounts Receivables
• Directing the reconciliation and application of customer payments to outstanding invoices
• Management support in building detailed account analyses and financial reports
• Act as the single point of contact for the customer, championing a customer-centric approach across all interactions.
• Prioritize workload and manage the allocation of appropriate resources to ensure operational efficiency and service delivery.
• Maintain strong relationships with overseas working partners to ensure service excellence and communicate improvement opportunities to management.
• Serve as a key liaison between customers, overseas partners, and commercial management, ensuring smooth customer-related process flows and supporting customer retention initiatives.
• Serve as an escalation point within the team, resolving issues where possible and escalating complex matters when required.
• Coach and support team members, sharing knowledge and best practices while contributing to the development of talent and ensuring proper succession planning within the team