- Handle all incoming, outgoing calls
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- Prepare pre arrival formalities
|
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- Follow-up on all Guests requests and complaints
and provide feedback
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- Assist Guest in dealing with foreign currencies
|
- Ensure proper delivery of all messages to Guests
through porters
|
- Arrange with porter for collection of luggages
upon departure of Guests
|
- Arrange whenever necessary, transport for Guests
to airport
|
- Prepare check-in & check out procedure for all
guests
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- Keep Guests updated on all relevant information
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- Operate the telephone system
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- Prepare guest’s invoice and receive payment for
settlement of accounts before checkout
|
- Input manual posting on PMS
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