Role Purpose:
To provide technical support and assistance to employees by maintaining computer systems, hardware, software, and network infrastructure to ensure efficient and uninterrupted business operations.

Key Responsibilities:

• Provide first-line technical support to users for hardware, software, network, and system-related issues.
• Install, configure, and maintain computers, printers, scanners, and other IT equipment.
• Troubleshoot and resolve technical problems in a timely and professional manner.
• Maintain and monitor IT systems, networks, and security protocols.
• Assist with user account management, password resets, and access permissions.
• Perform routine system updates, backups, and maintenance tasks.
• Support the setup of meeting rooms, video conferencing systems, and office IT equipment.
• Document support requests, resolutions, and IT procedures.
• Coordinate with external vendors and service providers when necessary.
• Ensure compliance with company IT policies, security standards, and data protection procedures.
• Provide basic training and guidance to users on IT systems and applications.

Qualifications & Skills:

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support or helpdesk operations.
• Knowledge of Windows operating systems, Microsoft Office Suite, networking, and troubleshooting techniques.
• Familiarity with printers, routers, switches, and basic server administration.
• Strong problem-solving and communication skills.
• Ability to work independently and manage multiple tasks effectively.
• Good customer service orientation and teamwork skills.

Preferred Attributes:

• Professional and proactive attitude.
• Strong attention to detail and confidentiality.
• Ability to work under pressure and meet deadlines.
• Willingness to learn and adapt to new technologies.