Key Result Areas

• Carry out all mise-en-place duties and assigned responsibilities efficiently, within the required timeframes, and according to established standards.
• Deliver food and beverage service in accordance with the hotel’s service standards and operational sequence.
• Maintain thorough knowledge of the food menu, beverage list, and wine selection in order to respond confidently and accurately to guest enquiries.
• Ensure guest expectations are consistently met or exceeded by providing friendly, attentive, and efficient service.
• Coordinate effectively with the kitchen, stewarding, bar, and housekeeping departments to ensure smooth daily operations.
• Collect and deliver laundry items in accordance with hotel procedures.
• Obtain and check supplies from the stores following hotel procedures and operational requirements.
• Maximise outlet revenue by actively applying up-selling techniques and promoting hotel products and services.
• Assist in maintaining the outlet in excellent physical condition by reporting maintenance, engineering, or housekeeping issues to the outlet supervisor.
• Support cleanliness and hygiene standards by carrying out front-of-house and back-of-house cleaning duties as assigned.
• Handle guest complaints professionally whenever possible or escalate them to supervisors when necessary.

 

General Responsibilities

• Contribute positively to team spirit and staff morale by maintaining professional and effective working relationships with colleagues.
• Perform any additional duties assigned by supervisors or management.
• Provide constructive suggestions and recommendations for the continuous improvement of hotel operations and guest service standards.
• Maintain full awareness and understanding of all health and safety regulations, including fire and emergency procedures.
• Uphold high standards of personal hygiene, grooming, uniform presentation, and professional body language.
• Demonstrate professionalism and courtesy at all times when representing the image and reputation of the hotel.
• Attend all meetings, training sessions, and development programmes as required by supervisors.
• Ensure all duties and responsibilities are carried out honestly, ethically, and in compliance with local laws and hotel policies.
• Interact professionally with guests and actively seek feedback to improve service quality and guest satisfaction.

 

Education and Qualifications

·         SC plus vocational training, trade or on the job training