Join our dynamic team at Nabridas Ltd in Pailles, Port-Louis as a Customer Service Agent and be an essential part of our commitment to delivering exceptional service. We believe that every interaction is an opportunity to create a positive impression and foster lasting relationships with our clients.

In this full-time role, you will engage with customers, addressing their queries and concerns with empathy and professionalism. Your ability to listen actively and respond thoughtfully will ensure each customer feels valued and understood.

Your daily responsibilities will include:

• Responding to customer inquiries via email, phone, and live chat.
• Providing accurate product information and troubleshooting assistance.
• Documenting customer interactions and feedback to enhance service delivery.
• Collaborating with team members to improve processes and service levels.

To excel in this role, you should have a minimum educational background of HSC/Bac. We value individuals who are self-motivated, detail-oriented, and possess strong communication skills. Your positive attitude and willingness to learn will contribute significantly to our collaborative culture.

At our company, we embrace diversity and inclusion, and we encourage candidates from all backgrounds to apply. We provide comprehensive training and opportunities for career development, ensuring you have the resources you need to succeed.

If you're ready to make a difference and grow in a supportive environment, we welcome your application.

Job Purpose

v  To be the After Sales first point of contact with our clients and to act in a professional and friendly manner at all times.

v  Handle customer queries and complaints efficiently.

v  To ensure daily operations relating to the smooth running of a good after sales service.

v  Provides an administrative and clerical support and service to the After Sales department.

Main Accountabilities

ACCOUNTABILITY     :   Customer Service

Key Responsibilities v  To provide excellent service consistent with Nabridas’ core service standards v  Receive clients in After Sales office to give advice & support to the service provided v  Provide general info and schedule intervention v  To communicate to clients  the work that has been done by technician v  Ensure that the level of service provided is at the highest level at all times and keep clients informed of any change in the planning and intervention v  Handle all requests, claims and complaints; resolve issues in a quick and efficient manner and follow up to ensure customers’ satisfaction v  Respond to customers interactions in a professional and timely manner, provide help and advice using the company’s products or services and achieve positive resolutions

   

ACCOUNTABILITY     :  After Sales Admin Support

Key Responsibilities v  To ensure that the communication between outdoor technician & client are running smoothly v  To receive defect equipment and send it to store for reparation by technician then coordinate delivery/installation to client when repaired v  Reply or schedule mail request sent by clients v  Organise the daily booking of working orders and confirm with clients v  Ensure that technician have the fittings which are required for intervention on the next day v  Create & print daily work orders v  Provide assistance to the After Sales Officer as and when required

 

ACCOUNTABILITY     :   Administration

Key Responsibilities v  Performs clerical duties and provides administrative support such as: -       Requesting verbal or official quotes with clients and send to sales secretary             for a quotation -       To check work order given by technician and see if there are request quote and status of work in progress -       Follow up of quotes confirmation

 

 Qualifications, Profile, Skills and Experience

 v  Higher school certificate.

v  A minimum of 2-3 years experience in customer service.

v  Enthusiastic, dynamic, energetic and customer service Oriented.

v  Pleasant and extrovert personality; Motivated and Focused.

v  Good energetic phone voice and excellent telephone manners.

v  Grooming with a professional and neat appearance will be an essential criteria for this job.

v  Highly proficient in written and spoken English and French.

v  Computer literate with ability to learn new software.

v  Excellent administration, interpersonal and communication skills.

v  Able to work independently and in team.

v  Any equivalent combination of education and experience.