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Customer Service Officer - Insurance
- Port Louis
- Not disclosed
- Posted May 7, 2026
- Closing 06/06/2026
- Insurance
- Client Support
- Insurance Careers
- Insurance Claims
- Client Service Agent
Job Description
We are looking for a customer‑focused Customer Service Officer – Insurance to play a key role in delivering a smooth and reliable insurance experience. Acting as a central point of contact, you will support clients, partners and internal teams across the full insurance lifecycle, from quotations and policy issuance to renewals, claims support and complaint resolution. This role is ideal for someone who enjoys working with people, managing details and contributing to high service standards in a fast‑paced insurance environment.
Key Job Responsibilities:
- Serve as the main contact for insurance‑related enquiries from both internal teams and external stakeholders, providing clear, timely and professional support
- Prepare and present insurance quotations from approved insurers, including comparison analyses and tender exercises when required
- Collect, review and submit complete and accurate application documents, including KYC files, in line with regulatory and internal requirements
- Issue insurance policies and support client onboarding, including certificates, vignettes, invoicing and contract follow‑up on internal systems
- Manage the end‑to‑end monthly renewal process, with proactive follow‑ups via calls, SMS and written communication
- Ensure agreed credit terms are respected before releasing insurance documents and manage cancellations or refunds in line with internal policies
- Post debit notes for renewals, monitor incoming payments and reconcile accounts with insurers
- Support claims administration by compiling required documents, preparing payment sheets, uploading information to relevant platforms and tracking claim progress
- Liaise with insurers, partners and internal stakeholders to ensure timely resolution of operational matters
- Handle customer service issues and complaints professionally, following established guidelines and meeting agreed timelines
- Maintain accurate and up‑to‑date records across systems and files to support reporting and audit requirements
Candidate Profile:
- Minimum Higher School Certificate
- 3–5 years’ experience in an insurance environment is an advantage
- Exposure to underwriting and claims in General/Short‑Term Insurance and/or Life Assurance
- Good technical understanding of insurance products, processes and customer journeys
- Strong attention to detail with the ability to manage multiple tasks and deadlines
- Clear communication skills and a customer‑oriented mindset
- Chartered Insurance Institute qualifications, insurance‑related studies, or a Diploma in Management, Business or a relevant field would be an advantage