Reporting to:
Corporate Sales Manager or any other person as designated by Management

Job Overview

The Corporate Sales Admin plays a key support role within the corporate sales department by ensuring the smooth coordination of administrative, sales support, and client service activities. The role involves assisting the corporate sales team in managing client communications, preparing quotations and documentation, processing invoices, coordinating deliveries, and maintaining accurate records.

The successful candidate will act as a central point of coordination between clients and internal departments, helping to ensure efficient service delivery and a high level of customer satisfaction.

This position requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple tasks in a fast-paced environment.

 

Key Responsibilities

1. Administrative Support

• Respond to emails and client inquiries promptly and professionally
• Maintain accurate and organized filing systems for corporate clients
• Prepare and manage agreements, contracts, and related documentation
• Update and maintain client records and sales databases
• Assist in preparing reports and administrative documentation for management

2. Sales Administration Support

• Assist the corporate sales team in preparing quotations and proposals for clients
• Follow up on submitted quotations and pending approvals
• Coordinate documentation required for onboarding new corporate clients
• Prepare Purchase Orders (POs) and ensure proper documentation and processing
• Conduct regular follow-ups with corporate clients regarding quotations, orders, and ongoing projects
• Support the scheduling of client meetings and site visits

3. Client Relationship Support

• Serve as a first point of contact for corporate client queries
• Provide timely updates to clients regarding orders, quotations, and project status
• Address client concerns and escalate issues when necessary
• Ensure professional and efficient communication with all corporate clients

4. Invoice Processing & Payment Follow-up

• Prepare and process client invoices accurately and efficiently
• Issue receipts and maintain payment records
• Follow up on outstanding payments and coordinate with the accounts department
• Ensure all financial documentation is properly recorded and filed

5. Delivery & Order Coordination

• Coordinate with internal departments to ensure timely processing of client orders
• Monitor delivery schedules and provide updates to clients
• Follow up with corporate clients to ensure successful delivery and satisfaction with service provided
• Address delivery-related issues and liaise with relevant teams for resolution
• Ensure smooth execution of order fulfillment

6. Customer Service & Issue Resolution

• Log and monitor client complaints or service issues
• Raise internal tickets for matters requiring action
• Follow up to ensure concerns are resolved within a reasonable timeframe
• Maintain high standards of client service and satisfaction

7.  Other Duties

• Perform any other related duties assigned by Management within the scope of the role

 

Candidate Profile

The ideal candidate should possess:

• Excellent organizational and multitasking skills
• Strong written and verbal communication abilities
• Good attention to detail and accuracy
• Proficiency in Microsoft Office and administrative systems
• Problem-solving abilities and a proactive approach
• Ability to work independently and as part of a team
• Professional and client-focused attitude

Preferred Qualifications

• Diploma or degree in Business Administration, Sales, Marketing, or related field
• Previous experience in administration, sales support, customer service and retail industry is an advantage