Job Role: Customer Service Specialist (English)

About Us: Tropical Consulting Limited is a dynamic and innovative startup operating in Mauritius for the last 5+ years. We are committed to providing exceptional sales, service and marketing solutions to our diverse i-Gaming clientele. We pride ourselves on our dedication to exceeding expectations and building lasting relationships with our most esteemed customers.

Our website: https://www.tropicalconsultingltd.com/

Office Address: 11th floor, Ebene Views (ex Bramer House), Ebene, Mauritius

Key Requirements: 

● Fluent in both verbal and written English (C1-C2 level) 

● Exceptional communication abilities on chat & email with high confidence. Good communication skills on the phone is an advantage. 

● Excellent interpersonal skills, with the ability to build lasting and valuable relationships.

● Demonstrated business acumen and sales-oriented approach. 

● Proven ability to deliver results and provide outstanding service within tight deadlines. 

● Strong problem-solving abilities, analytical skills and attention to detail. 

● Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. 

● A positive attitude and a commitment to providing outstanding service to customers. 

● Flexibility to work various shifts, including evenings and weekends, as needed. 

● High school diploma or equivalent; a degree in a related field is a plus.

Main Responsibilities: 

● Resolve customer enquiries by chat and email with a positive and service-oriented attitude. 

● Collaborate with cross functional international teams to ensure delivery of top notch customer service experience.

● Evaluate the nature of customers' enquiry accurately and determine the appropriate action to be taken 

● Build sustainable relationships of trust through open and positive interactions with customers 

● Apply systematic and logical thinking to solve complex issues 

● Escalate complex issues to the appropriate departments for further investigation and resolution. 

● Monitoring the activities of regular players and upsell on chats and outbound phone calls by offering personalized recommendations. 

● Provide feedback and insights to improve our products and services.

 ● Maintaining a detailed understanding of the products and services to provide competent advice and support. 

Why Choose Us and What We Offer: 

● Opportunity to work in an open, friendly and supportive atmosphere. 

● Exposure to a diverse and international team of professionals, fostering career growth. 

● Excellent prospects for career advancement in a fast growing startup. 

● Competitive salary with bonuses and incentives based on KPIs and personal performance. 

● Comprehensive company paid health insurance, including dental care and optical coverage. 

● 22 days of paid annual leave. 

● Work life balance 

● Exciting team-building events. 

● Office transport for pickup and drop

● Complimentary coffee, snacks, and beverages at the office.