Job Role: Fraud Prevention and Document Specialist (French Market)

About Us: Tropical Consulting Limited is a dynamic and innovative startup operating in Mauritius for the last 5+ years. We are committed to providing exceptional sales, service and marketing solutions to our diverse clientele. We pride ourselves on our dedication to exceeding expectations and building lasting relationships with our most esteemed customers.

Our website: https://www.tropicalconsultingltd.com/

Office Address: 11th floor, Ebene Views (ex Bramer House), Ebene, Mauritius

Note: This is an onsite, full time role and we are only looking for candidates who are already in Mauritius.

Role Summary

Join our Risk team to safeguard our platform. You’ll detect high-risk accounts, investigate forged documents, spot unusual activity, and prevent fraud using advanced detection techniques—protecting the company from risk and revenue loss.

Key Requirements

●        Fluent in French, with proficient English for business communication.

●        Strong communication skills with confidence in decision-making.

●        Proven ability to meet tight deadlines while delivering outstanding service

●         Sharp analytical and problem-solving abilities, with excellent attention to detail.

●        Ability to multitask and prioritize effectively in a fast-paced environment.

●        Positive attitude and commitment to providing top-notch service.

●        Flexibility to work various rotational shifts, including evenings and weekends, as needed.

●        Shift timings between 8:00 AM – 3:00 AM (Mauritius time), 9-hour shifts, 5 days a week (22 working days per month)

Main Responsibilities

●     Identify suspicious activities using fraud monitoring tools and other systems.

●     Review and monitor account registrations, purchases, and payment transactions.

●     Detect and investigate fraudulent transactions, abuse, and other prohibited activities.

●     Conduct initial investigations and take immediate corrective actions to prevent losses.

●     Verify and scrutinize documents per KYC and AML policies.

●     Handle and resolve customer queries efficiently.

●     Perform a variety of account and payment administration tasks related to fraud prevention.

Why Choose Us and What We Offer:

●        Opportunity to work in an open, friendly and supportive atmosphere.

●        Exposure to a diverse and international team of professionals, fostering career growth.

●        Excellent prospects for career advancement in a fast growing startup.

●        Competitive salary with monthly bonuses based on KPIs and personal performance.

●        Comprehensive company paid health insurance, including dental care and optical coverage.

●        22 days of paid annual leave.

●        Work life balance

●        Exciting team-building events.

●        Office transport for pickup and drop

●        Complimentary coffee, snacks, and beverages at the office.