French Leader in debt management & acquisition, iQera helps large companies and financial institutions at every stage of their client financial cycle by combining operational excellence, human and artificial intelligence.

iQera aspires to create the difference through its convictions:

• Achieve the unprecedented
• Play as a team
• Leave a positive impact

More than just resumes, iQera is looking foremost for personalities that will make a difference. The group wants to build a community of collabor’actors that are engaged, atypical and curious to learn, who want to find their path and thrive while giving meaning to their profession.
The Group currently relies on a Tribe of more than 2300 collborar’actors on 13 sites in 6 countries.

Your responsibilities within our Tribe

• Provide first and second-level support to users, ensuring timely and effective resolution of incidents and service requests.
• Monitor, log, and manage incidents through the ticketing system, ensuring compliance with agreed SLAs.
• Investigate and troubleshoot application issues, restoring service as quickly as possible.
• Perform client setup and configuration across internal applications.
• Use SQL queries to analyze data and support troubleshooting and validation activities.
• Review and interpret application and system logs to identify root causes of issues.
• Ensure accurate and detailed documentation of incidents, resolutions, and known issues.
• Support users in maximizing their use of systems by providing guidance and solutions.
• Participate in client onboarding, project kick-offs, and major incident discussions.

• Experience in application support (L1/L2) or a similar role can be an advantage.
• Knowledge of SQL for data analysis and troubleshooting.
• Ability to read and understand technical logs and diagnose system issues.
• Familiarity with ticketing tools (e.g., Jira Service Management or similar).
• Strong analytical and problem-solving skills.
• Ability to adapt quickly to legacy and new versions of the technologies used.
• Good communication skills both verbal and written (French & English).
• Keen learner, willingness to grow and develop skills further and ability to learn quickly.
• Proactive and detail-oriented and organized.
• Comfortable working in a dynamic, fast-paced environment with changing priorities.