KEY RESPONSIBILITIES

Customer Service

• Greet and attend to walk-in customers in a professional and courteous manner
• Identify customer needs and provide accurate product and service information
• Handle customer queries, complaints, and requests promptly and effectively
• Maintain a positive and professional company image at all times

 Sales & Order Processing

• Prepare and issue invoices accurately
• Process customer orders in the system in a timely manner
• Ensure correct pricing, discounts, and terms are applied
• Verify product availability before confirming orders

Coordination & Follow-up

• Liaise with warehouse, logistics, and sales teams to ensure smooth order fulfillment
• Coordinate with warehouse/production regarding stock availability
• Follow up on pending orders and keep customers informed
• Assist in managing delivery schedules and customer collections

 Administrative & Documentation

• Maintain accurate records of orders, invoices, and delivery notes
• Ensure all transactions are properly documented and filed
• Support the finance team with documentation for reconciliation processes

 Stock Awareness

• Maintain a basic understanding of stock levels and product availability
• Communicate stock issues or shortages to relevant department

QUALIFICATIONS/EXPERIENCE/SKILLS

• Minimum HSC Certification or Diploma in Finance, Accounting or related field
• 1–3 years of experience in customer service, retail, or counter sales
• Basic computer literacy (ERP/POS systems, Microsoft Excel)
• Good communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Basic computer literacy and ability to work with Financial Records.
• High level of integrity and commitment to financial governance.