Duties and Responsibilities:

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

• Work closely with the Assistant Outlet Manager and the Outlet Manager to ensure and maintain quality standard of service.
• To be aware of the food being served and have correct knowledge of the products.
• Check safety, cleanliness and tidiness of the Outlet area.
• Look after arrangement of group, VIP or special attention guests.
• Handle guest comments or other feedback, inform and discuss with the Assistant Outlet Manager and the Outlet Manager for improvement.
• Assist the Assistant Outlet Manager as well as the Outlet Manager for the training and development of the Outlet staff.
• Evaluate staff performance and maintain good attitude, discipline and grooming of staff.
• In coordination with both the Assistant Outlet Manager as well as the Outlet Manager, handle staff and counsel them according to procedures and policies.
• Assist in administration duties.
• Attend and coordinate briefing, meetings and training sessions.
• Intake and participate in Daily inventories.
• Care and maintenance of equipment.
• Perform any other duties as assigned by the Assistant Outlet Manager or the Outlet Manager.