This is a hands-on, operational role, working in close collaboration with the Sales Manager and wider sales team to deliver a high-quality and seamless client journey from initial enquiry to transaction completion.

Key Responsibilities

A. Sales Administration & CRM Management

• Manage and track the full customer journey from enquiry to closing using CRM tools

• Maintain accurate, structured, and up-to-date records of:
o Client interactions
o Sales activities
o Deal progression

• Ensure proper tracking of:
o Leads
o Active deals
o Sales pipeline

• Support the preparation and updating of:
o Sales performance reports
o Pipeline tracking
o Lead status updates

• Contribute to maintaining a disciplined and structured CRM environment aligned with sales processes

B. Client Follow-Up & Deal Progression

• Ensure timely and proactive follow-up with:
o Prospective buyers
o Active clients

• Support the progression of deals from initial contact to closing

• Assist Sales representatives in maintaining momentum on ongoing transactions

• Proactively identify and flag delays or risks in the sales process

C. Compliance Coordination (KYC & Documentation)

• Lead the collection and tracking of client documentation required for compliance purposes, including:
o KYC documentation
o Source of funds

• Ensure all documentation is:
o Complete
o Accurate
o Aligned with internal processes

• Follow up with clients to ensure timely submission of required documents

• Coordinate closely with:
o Compliance teams
o Finance teams

• Support Sales representatives in resolving client-related hurdles during the compliance process

D. Internal Coordination & Sales Support

• Coordinate with internal stakeholders to ensure smooth transaction processing, including:
o Sales team
o Compliance
o Finance

• Liaise with external stakeholders when required, including:
o Notaries

• Attend meetings with notaries when required to support the sales process and ensure proper follow-through on transactions

• Support the operational execution of:
o Sales activities
o Project launches

• Assist with client communications as required

• Ensure alignment and information flow across teams involved in the sales process

• Experience in direct sales is a strong advantage (real estate experience is a great plus)

• CRM experience is required, with a clear understanding of:
o Customer journey logic
o Deal management

Skills & Personal Qualities

• Strong command of Microsoft Office (Excel, Word, PowerPoint)

• Highly organised, structured, and detail-oriented

• Strong organisational skills with a high level of autonomy

• Assertive and confident, able to clearly communicate structured processes to clients

• Proactive in following up and managing stakeholders

• Strong problem-solving mindset

• Comfortable working in a fast-paced, dynamic environment
 
• Team player with a collaborative mindset (“it’s not my job” attitude does not fit this role)

• Ability to work across multiple teams (sales, compliance, finance, operations)

Role and Environment

• Central role within the sales operation of Constance Village developments

• Close collaboration with the Sales Manager and wider Sales Team

• Exposure to multiple residential project launches and sales processes

• Working environment located at Constance Group HQ in Flacq

Additional Information

• Driving licence preferred

What We Offer

This is a unique opportunity to join a growing and ambitious project, Constance Village, a long-term development shaping the future of residential living in the East of Mauritius.

You will be joining a discreet, trusted and established group with strong Mauritian roots, known for its commitment to quality, integrity and long-term vision.

The working environment is located within a historic sugar estate setting, surrounded by mature trees and open landscapes, offering a calm and inspiring workplace away from urban congestion. Staff also benefit from access to the on-site refectory overlooking pineapple fields.

Constance Group is an equal opportunity employer offering fair remuneration and a supportive working environment.

You will work closely with the wider Sales Team under the supervision of the Sales Manager.