Job Summary

The Workshop Supervisor is responsible for overseeing daily rental operations, managing fleet availability, coordinating maintenance, and supervising technician to ensure safe, efficient, and customer-focused forklift rental services. This role ensures equipment readiness, compliance with safety standards, and smooth coordination between customers, operators, and workshop teams.

Key Responsibilities

Rental Operations

• Supervise day-to-day forklift rental activities, including scheduling, dispatch, and returns
• Ensure rental equipment is available, clean, and in serviceable condition
• Monitor rental contracts, delivery timelines, and equipment utilization
• Resolve customer issues related to rentals, breakdowns, or delays
• Update on ERP systems

Fleet & Maintenance Coordination

• Good communication skill
• Coordinate/ Planning with the workshop/maintenance team for inspections, servicing, and repairs
• Track equipment usage, breakdowns, and preventive maintenance schedules
• Ensure compliance with manufacturer guidelines and safety regulations
• Maintain accurate fleet and maintenance records
• Overtime/ Standby team coordination

Customer Service & Sales Support

• Act as the main point of contact for rental customers
• Build strong customer relationships to encourage repeat business

Health, Safety & Compliance

• Update lifting certificate on ERP Systems

Reporting & Administration

• Prepare daily, weekly, and monthly rental and fleet reports
• Downtime

Requirements & Qualifications

• Diploma or technical qualification in mechanical, automotive, or industrial field
• Proven experience in forklift rental, heavy equipment rental, or logistics operations
• Previous supervisory or team leadership experience
• Strong knowledge of forklift types, capacities, and applications
• Good understanding of maintenance and safety standards
• Basic computer skills (rental systems, Excel, reporting tools)
• Strong communication, organisation, and problem-solving skills

Working Conditions

• May involve outdoor work and visits to customer sites
• Requires flexibility to respond to breakdowns or urgent rental needs
• May include weekend or shift work depending on business demands