Position Title: Debt Collector

Department: Accounts

Reports To: CFO

Job Summary

The Debt Collector is responsible for recovering outstanding payments from customers in a professional, ethical, and timely manner. The role involves monitoring overdue accounts, contacting debtors, negotiating payment arrangements, and ensuring compliance with company policies and applicable laws. The objective is to minimize bad debt while maintaining positive customer relationships.

Key Responsibilities

• Monitor and manage accounts with outstanding balances
• Contact customers via phone, email, and written correspondence to collect overdue payments
• Negotiate payment plans and settlements in line with company guidelines
• Follow up consistently on promised payments and commitments
• Maintain accurate records of all collection activities and communications
• Escalate delinquent accounts when necessary, including legal or external collection action
• Coordinate with sales, accounts receivable, and customer service teams
• Prepare aging reports and provide regular collection status updates

Requirements and Qualifications

• Proven experience in debt collection, credit control, or accounts receivable
• Strong communication and negotiation skills
• Ability to handle difficult conversations professionally
• High level of accuracy and attention to detail
• Proficient in MS Office and accounting/ERP systems
• Ability to work independently and meet collection targets

Key Competencies

• Persuasion and negotiation
• Time management and organization
• Problem-solving skills
• Confidentiality and integrity
• Customer-focused approach

Working Conditions

• Office-based with regular customer interaction