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Head of Laboratory
- Mauritius
- Not disclosed
- Posted Apr 22, 2026
- Closing 11/05/2026
- Healthcare / Medical / Veterinary
- Laboratory Manager
- Medical Lab Director
- Head Of Labs
- Veterinary Laboratory Lead
Job Description
JOB PURPOSE:
The Head of Laboratory drives growth and success for Ducray Lenoir Limited by leading business development, optimizing operations, ensuring customer satisfaction, managing risks and complaints, and developing a high-performing team. This role oversees strategic sales planning, client relationship management, sales target achievement, and process improvement.
Main responsibilities:
Strategic Planning and Execution
Develop and execute comprehensive sales strategies that drive revenue growth and achieve company targets by:
- Developing and implementing effective sales strategies to achieve company targets.
- Analysing market trends, customer needs, and competitive landscape to identify opportunities.
- Setting sales goals and monitor performance metrics.
Product Development
Create demand for assigned product portfolios by:
- Following up on procurement processes for product tenders.
- Initiating and managing the procurement process fortenders/IQ/PO, ensuring product specifications are listed.
- Remaining focused on new opportunities within the specialty.
- Identifying and develop niche markets.
Market Expansion and Business Development
Drive company growth by securing new clients, increasing revenue, and expanding market reach by:
- Identifying and pursuing new business opportunities and partnerships.
- Expanding the company's market presence by entering new territories and segments.
- Developing and execute plans for product launches and promotional activities.
Sales Operations and Administration
Enhance the efficiency of operations through effective process management and timely project completion by:
- Overseeing the sales pipeline and ensure accurate forecasting.
- Preparing and present regular sales reports to senior management.
- Managing sales budgets and ensure optimal allocation of resources.
Customer Relationship Management
Prioritize customer satisfaction and loyalty through exceptional service and effective communication by:
- Building and maintaining strong relationships with key clients and stakeholders.
- Addressing customer inquiries and resolve issues promptly.
- Conducting regular client meetings to ensure satisfaction and uncover new opportunities.
Teamwork & Cross-functional Collaboration
To enhance cooperation and coordination across departments to drive overall business success by:
- Fostering a positive and communicative team atmosphere.
- Communicating closely with the sales team on commercial information and opportunities.
- Collaborating with the technical team and suppliers to resolve customer events.
- Working closely with marketing, product development and other sales teams.
- Providing and sharing market feedback to inform product enhancements and marketing strategies.
- Collaborating with finance and operations to align sales efforts with overall business goals.
- Track stock levels and ensure the replenishment of fast-moving products.
- Highlight products with short expiry dates or dormant items where applicable.
- Maintain consignment registers where applicable.
- Ensure timely invoicing of deliveries.
- Close store forms and invoices within two weeks.
Team Leadership and Management
Enhance the skills and effectiveness of the team through training, support, and strategic guidance by:
- Recruiting, training, and mentoring sales team members.
- Setting performance expectations and conduct regular evaluations.
- Foster a high-performance culture through motivation and recognition.
Regulatory Compliance and Ethics and Adherence to Company policies
Identify, mitigate, and manage risks effectively while ensuring prompt resolution of customer complaints by:
- Maintaining compliance with company mission, values, and vision.
- Engaging professionally with customers and demonstrate integrity.
- Adhering to national and local regulations and safety standards.
- Taking responsibility and be accountable for health and safety measures.
- Strictly following internal procedures according to ISO Standard.
- Ensuring all sales activities comply with industry regulations and company policies.
- Promoting ethical sales practices and integrity in all business dealings.
- Staying informed about changes in healthcare regulations and adjust strategies accordingly.
- Supervise team performance and address impediments where applicable.
- Identify learning and development needs and collaborate on improvement plans.
- Maintain workforce discipline and handle conflicts.
- Ensure compliance with health and safety provisions.
- Participate in training courses and skills development including self-learning/study and on the job training.
- Ensure transfer of knowledge to colleagues and subordinates.
- Tertiary qualification in science, engineering, or business field preferred; nursing accepted.
- Computer literate with knowledge of MS Office tools.
- Previous experience in healthcare and marketing, hospital/ clinical environment.
- Manage a team at senior level successfully.
- Held a position at a management level with exposure in strategic planning and execution.
- Excellent communication, presentation, negotiation, and selling skills.
- Strong planning and organizational skills.
- Ability to work independently and in a team.
- Proficiency in written and spoken English and French.
- In-depth understanding of medical and laboratory equipment specifications, features, and applications.
- Familiarity with clinical environments and workflows to better understand the practical application of medical equipment.
- Knowledge of relevant laboratory device regulations and standards
- Understanding of quality assurance processes and procedures related to medical devices.
- Keeping up-to-date with technological advancements and emerging trends in medical equipment and healthcare technology.
- Ability to train healthcare professionals and technical staff on the proper use and maintenance of medical equipment.
- Proficiency in creating and interpreting technical documentation, manuals, and product specification.