RESPONSIBILITIES AND DUTIES

• Oversee the onboarding and offboarding of users, including the configuration and deployment of hardware and software.
• Provide first-line technical support to end-users, resolving issues efficiently and effectively.
• Maintain and optimize Windows and Linux desktop environments, ensuring alignment with organizational standards and compliance requirements.
• Collaborate with IT teams to escalate and resolve complex technical challenges, leveraging troubleshooting tools and methodologies.
• Document processes, incident resolutions, and knowledge-sharing materials to enhance support workflows and operational efficiency

SKILLS

• Attention to detail
• Good planning skills
• Ability to multi-task
• Ability to work under pressure ▪ Customer oriented
• Teamwork and Collaboration ▪ Strong communication skills, both written and verbal
• Great active listening skills
• Able to work under pressure
• Problem-solving & root cause analysis
• Ability to work independently and in teams