RESPONSIBILITIES AND DUTIES

• Welcome customer on a first come first serve basis.
• Manage your daily planning for workshop throughput.
• To process the job cards accurately and completely for each requested service.
• To identify repeating customers and treat them accordingly.
• To make a complete and clear diagnoses of the vehicle problems which should be solved.
• To estimate the completion time and costs by quotation and invoicing.
• To answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry. ▪ To document any changes in repair orders.
• To ensure correct invoices are sent to clients.
• To send proper quotations to customers and meet their expectations adequately.
• To maintain composure and courtesy in dealing with customers and fellow employees.
• To explain technical information about repairs to customers.
• To inspect the vehicles on arrival and departure.
• To ensure all vehicles are delivered to customer as per standards.
• Prepare quality control report for further intervention if any.
• Ensure warranty repair orders are submitted within given timeframe to warranty officer.
• Issue repair orders-convert from scheduling to service order.
• Upsell parts and labour to clients.

SKILLS

• Communication skills
• Teamwork
• Sense of organization
• Customer relations

QUALIFICATIONS & EXPERIENCE

• Min 3 years of relevant work experience. 
• Min Diploma Holder in Sales & Marketing, Communication or in related discipline.
• Familiarity with the automotive sector and industry will be a strong advantage.