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Housekeeping Supervisor
- Savanne
- Not disclosed
- Posted Apr 20, 2026
- Closing 20/05/2026
- Tourism / Travel
- Housekeeping Supervisor
- Hotel Housekeeping
- Travel Supervisor
- Tourism Jobs
Job Description
- To lead by example and behave professionally at all times.
- To encourage team members to learn & live the values & culture.
- To conduct morning/afternoon briefing, informing the HK Team about daily events and other movements.
- To have an eye for details and maintain a high level of cleanliness & hygiene.
- To verify the grooming of team members are according to set standards.
- Up keeping of grounds, stairs, terrace, ducting, pantries & the HK office.
- To check and ensure that rooms are being cleaned according to IQ Audit Standards (Room & Turndown check sheet).
- To ensure that all team members adhered to operating standards, Company Health & Safety policies at all times.
- To ensure you carry out your duties according to the shift checklists & room check sheets.
- To prepare the HK room status reports for 7:00, 16:00 & 23:00
- To Verify the Discrepancies report with the 23:00 HK status report and inform the FO team for any errors.
- To do Room Attendants Sheets according to daily reports, paying attention to special requirements of guests, Repeaters and VIP.
- To deal with and follow up on maintenance issues.
- To deal with complaints promptly and efficiently and to be proactive in finding solutions.
- To develop and maintain excellent customer relations.
- To actively participate in our online guest satisfaction survey.
- To develop a rich communication within all departments.
- To check that all trolleys, cleaning cloth, materials, equipments and all company assets are well maintained and cleaned daily.
- To ensure that team members are using the right chemical, cloth and equipments for the right task.
- To assist the Head Supervisor in the planning of daily, weekly, monthly and bi- annually deep cleaning.
- To work closely and liaise effectively with the Front Office Team.
- To assist the Exec. HK in the smooth running of the HK department.
- To assist in the training & development of Team Members.
- To attend monthly team meetings.
- To follow up on orders of consumables, chemicals and other materials.
- To monitor linen change closely
- To record & store all lost & found items according to the procedures in place.
- To check & verify morning & evening room attendant sheets are properly filled & signed
- To update the room day & turndown check calendar daily for your respective blocks.
- To ensure the IN & OUT log sheet for consumables are correctly filled daily for proper control
- To assist in the delivery of the weekly On the job training
- To ensure Dirty linen & bins are taken out of VD / departure rooms.
- To switch off all lights and tune the air conditioning on the minimum level in VD, VC, Visit & departure rooms
- To liaise with the Room service department for clearing of food and platters in occupied, departures and VD rooms
- To ensure the Keys, Materials, Complaints & Maintenance log books are properly filled and updated daily.
- To ensure all key issues are logged in the handing over book and updated daily.
- To participate in Inventories for Fixed Assets, Room amenities, Linen and General room inspection.
- To follow any other instructions given by your line Manager and the Management Team.