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Tele Sales Coordinator

Rogers Capital Management Services
Full-time
  • Port Louis
  • Negotiable
  • Posted Apr 17, 2026
  • Closing 17/05/2026

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Job Description

The Tele Sales Coordinator is responsible for identifying, researching, qualifying, and converting potential merchants into sales-ready leads. The role acts as a frontline demand generation function, supporting Merchant Sales Professionals (MSPs) by securing qualified meetings and ensuring a strong and consistent pipeline of high-potential merchants.

Key Skills

  • Tele-sales, prospecting, and lead qualification.
  • Quick and accurate merchant research.
  • Familiarity with CRM and sales databases.
  • Basic knowledge of payment solutions (advantage).
  • Strong communication and persuasion.
  • Structured, disciplined, results-oriented.
  • Attention to detail and data accuracy.
  • Comfortable with high-volume outbound calls.
  • Works well with field sales teams.
  • Tele-sales, prospecting, and lead qualification.
  • Quick and accurate merchant research
  • Familiarity with CRM and sales databases
  • Basic knowledge of payment solutions (advantage)

Soft Skills

  • Strong communication and persuasion
  • Structured, disciplined, results-oriented
  • Attention to detail and data accuracy
  • Comfortable with high-volume outbound calls
  • Works well with field sales teams

Experience & Qualifications

  • 1–3 years in tele-sales, lead generation, or sales coordination
  • B2B/merchant services/financial services/telecom experience (advantage)
  • Diploma or degree in Business/Marketing (preferred)
 

KPIs

  • New merchants identified
  • Qualified leads generated
  • Meetings secured for MSPs
  • Lead-to-meeting conversion rate
  • Data accuracy and database updates
Key Duties

1. Merchant Prospecting & Database Mining

  • Identify potential merchants through multiple sources such as Yellow Pages, SME directories, Top Companies listings, industry associations, digital platforms, and offline publications.
  • Build and maintain an accurate and structured merchant prospect database.

2. Merchant Research & Qualification

  • Research merchant profiles to understand business model, size, industry, digital presence, and need for payment and value-added solutions.
  • Use internal tools and portals (e.g. MNS or equivalent) to validate merchant eligibility, transaction potential, and operational readiness.
  • Assess merchants against defined qualification criteria to confirm sales readiness.

3. Lead Conversion & Appointment Setting

  • Make outbound calls and follow-ups to connect with identified prospects.
  • Clearly communicate the value of the company’s merchant solutions.
  • Convert qualified prospects into leads and schedule meetings for MSPs with proper qualification and clear objectives.
  • Record call outcomes and manage follow-ups systematically.

4. Sales Support & Pipeline Management

  • Maintain accurate records of prospects, leads, and meeting outcomes in Excel and shared systems.
  • Track lead progress and ensure timely handover to MSPs.
  • Support sales campaigns and targeted acquisition efforts.
  • Share feedback with sales management on market trends, merchant objections, and lead quality.

5. Reporting & Performance Tracking

  • Prepare regular reports on prospects identified, leads generated, meetings secured, and conversion ratios.
  • Improve scripts, targeting, and qualification based on performance insights.

 

If you are agile and have a pioneering mindset, join a winning team so that we can evolve together.