ACTIVITIES

As part of your missions, you will be responsible for the following:

Procedures and compliance

• Adhere to  TEMML’s Shop Manual and all policies and procedures related to the operations of a shop (including COCO shop procedures manual).
• Ensure all current and forthcoming procedures are being implemented on site and reporting is done as per timeframe set.
• Ensure that the operations of the shop are fully HSEQ and HACCP compliant and take proactive actions to remedy and report unsafe conditions and safety incidents (near miss reporting).
• Ensure the general integrity of operations of the shop with respect to local laws and regulations.

Customer service and Customer satisfaction

• Interact with customers to understand their needs and expectations and share all information with his/her Chef de Secteur to constantly improve offers and increase shop revenue.
• Maintain high level of customer service in line with TotalEnergies Customer Service standards.
• Record and report customer complaints and take proactive actions to respond to clients’ complaints.
• Keep a close monitoring of any offer available in vicinity and share all information with his/her Chef de Secteur to ensure TEMML’s offer is reviewed/ improved.
• Actively participate in marketing initiatives and provide innovative ideas to attract customers.
• Ensure that Merchandising in shop is being done, shop cleanliness is maintained as per TEMML’s Standards.

Controls and reporting

• Ensure that sales, stock and banking reflect the position of the shop business on a day-to-day basis.
• Prepare banking daily and cash reconciliation reports and ensure transfer of money is done via TEMML’s approved service provider.
• Ensure timely reporting of all  variances and potential irregularities to his/her Chef de Secteur or Retail Manager.
• Ensure timely reporting  of all accounting data required by TEMML Finance department or any other business line.
• Manage  the till operations and be accountable for any shortage occurring.

Food Handling/Preparation.

• To adhere to all HACCP standards as regards preparation of food on spot and sale of food items.
• Prepare food on site and serve to customers whilst adhering to the local Law hygiene standards & TEMML’s HACCP standards at all times.

Ordering and inventory

• Prepare shop orders using OASIS system to be validated by Head Office (SFS Department) before sending to Suppliers.
• Reception of products should be done immediately after delivery from suppliers and inform SFS Assistant once completed.
• Responsible for Inventory Count. Need to manage the stock level of the shop and ensure no out of stock for products.
• Stocktaking for Products should be done for each category on a monthly/Weekly basis (as per the frequency and category defined by the SFS team).

Performance reviews

• Actively participate in business performance reviews and objective setting.
• Sign attendance Book at start and end of shift.