KEY RESPONSIBILITIES

• Directs the work assignments of supervisory and non- supervisory personnel
• Informs other departments of housekeeping matters that concern them particularly the laundry department, the engineering department, F&B and the front office
• Establishes and maintains effective employee relations
• Identifies training needs and assists in developing and implementing training sessions
• Conducts training and re-training of all housekeeping personnel
• Conducts Audits of guest rooms, public areas and linen room
• Schedules routine inspections by supervisors of all housekeeping areas
• Ensures that out of order rooms are assigned as required
• Audits guest rooms and inspects linen room and public areas on a regular basis to ensure that all the furniture, facilities and equipment are clean and in good condition
• Maintains appropriate standards for dress, hygiene, uniforms appearance, posture, and conduct of housekeeping
• Tracks the progress of agenda items covered during departmental meetings
• Ensures that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests
• Helps to monitor and control department cost
• Helps to prepare housekeeping budget
• Maintains open channel of communication with the executive housekeeper on all matters affecting the housekeeping department
• Supervises outside contractors to ensure contractual compliance
• Helps to monitor and control housekeeping tasks such as lost and found, key control, and security emergency procedures that help to maintain the health and security of personnel and guests
• Handles other duties and projects as assigned

QUALIFICATIONS:

• NC3 or Diploma in Hospitality Management
• Minimum 2 years experience as Assistant Executive Housekeeper or similar role in the hospitality industry.
• Excellent communication skills, both English and French, verbal and written.
• Personal Qualities: Organisational Skills, Planning and good communication

 JOB KNOWLEDGE, SKILLS & ABILITIES

• Appear confident, well groomed and dressed in a smart casual manner
• Personality:  warm, welcoming and pleasant
• Act with integrity
• Firm management abilities with high influencing skills
• Strong Administration skills
• Creative and Innovative
• Hands-on approach to all operational aspects
• Excellent Communication Skills
• Initiative and Self-motivated
• Good computer skills
• Good Interpersonal Skills
• Good Leadership Skills
• Proficiency in Microsoft Office software:  Word, Excel and PowerPoint, as a minimum