RESPONSIBILITIES AND DUTIES

• Sell pre-owned vehicles to meet or exceed monthly targets.
• Actively follow up on leads.
• Maximize profitability per sale through effective negotiation and pricing strategies.
• Maintain detailed knowledge of all vehicles in stock.
• Clearly explain difference between various models and brands.
• Position each vehicle according to customer needs and budget.
• Understand market value of vehicles.
• Conduct professional and informative test drives.
• Be knowledgeable about add-on products.
• Deliver premium buying experience.
• Ensure prompt follow-up and engagement with all prospective and existing customers.
• Resolve customer complaints or concerns in a timely and satisfactory manner.
• Provide complete and appropriate solutions for every customer, in a transparent and timely manner.
• Uphold company policies and legal requirements during all sales processes.
• Build long-term relationships with customers based on trust and credibility.
• Sell right cars at the right time.
• Identify slow-moving stock and work on strategies to improve turnover.
• Keep up-to-date with current inventory levels, age of stock, and key features.
  
• Maximize conversion rate from lead to sales.
  
• Proactively follow up on all sales leads from walk-ins, calls, online inquiries, and referrals.
  
• Maintain accurate records of all customer interactions in CRM or tracking systems.
  
• Identify opportunities to sell additional products such as warranties, insurance, accessories, or financing.

SKILLS

• Knowledge of pre-owned vehicle specifications, features, and condition assessment.
• Familiarity with sales processes and customer buying behavior.
• Knowledge of vehicle financing options, insurance, and extended warranties.
• Basic knowledge of CRM systems and sales reporting tools.
• Time management and organizational skills.
• Sound analytical and solution-oriented problem-solving skills.
• Ability to handle multiple leads and tasks simultaneously.
• Effective communication and interpersonal skills.
• Ability to maintain accuracy and attention to detail in documentation.
• Ability to remain professional and composed under pressure.
• Engaging confident and compelling presentation skills for vehicle demonstrations and test drives.

QUALIFICATIONS & EXPERIENCE

• At least HSC or equivalent.
• At least 3 years of relevant work experience in automotive industry
• Experience in automotive sales or a similar sales environment.
• Certification in sales or customer service.
• Proficient with computer applications and CRM systems.
• Proficient in French and English.