| 1 | Take part in training and implement accordingly |
| 2 | Assist in training and motivating subordinates for which he/she is responsible |
| 3 | Be aware about the weekly/ monthly roster and abide to it |
| 4 | Ensure an efficient and high quality service to guests |
| 5 | Report customer complaints efficiently to his/her superior |
| 6 | Participate in Eco standard/sustainable responsibility set by the hotel |
| 7 | Present bill to guests and ensure that they are signed or paid and post same in WINhms |
| 8 | Ensure that all items ordered from the store are collected on a daily basis |
| 9 | Minimize wastage |
| 10 | Ensure energy saving (electricity, gas, water) |
| 11 | Attend daily briefings in his/her department and follow instructions from superiors concerning the daily planning of the outlet that he/she is assigned to work for |
| 12 | Follow-up of all procedures |
| 13 | Answer queries about all items on the restaurant menu, their basic ingredients and method of preparation |
| 14 | Perform “mise en place” of tables, service stations, as instructed by immediate superiors |
| 15 | Abide to specific service sequences as per standards when serving guests |
| 16 | Comply with all the sustainability commitments and practices implemented within business units |
| 17 | Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society |
