RESPONSIBILITIES AND DUTIES

• Ensure smooth day-to-day administrative and sales support operations.
• Assist in preparing and processing sales documentation in a timely manner.
• Support the sales team to reduce delays in the sales cycle.
• Verify accuracy of all sales documents, customer information, and vehicle details.
• Maintain high standards of data accuracy in CRM and reporting systems.
  
• Identify and correct errors proactively to avoid delays or compliance issues.
  
• Coordinate between sales representatives, management, and other departments.
  
• Track progress of deals to ensure timely completion and delivery.
  
• Ensure smooth handover of tasks and clear communication across teams.
• Support the sales team in delivering a seamless customer journey.
• Greet and assist customers in a professional and friendly manner.
• Ensure prompt response to customer inquiries and follow-ups.
• Accurately capture and update customer leads and sales data in CRM systems.
• Maintain organized and up-to-date records of all transactions and interactions.
• Ensure proper filing and accessibility of documentation for audit and reference purposes.
• Take initiative to suggest improvements to processes and workflows.
• Resolve routine issues independently within defined guidelines.
  

SKILLS

• Knowledge of pre-owned vehicle makes, models, features, and specifications.
• Familiarity with automotive sales processes and dealership operations.
• Awareness of CRM systems and digital sales platforms.
• Effective communication and interpersonal skills (verbal and written).
• Customer relationship management and follow-up skills.
• Ability to build trust and rapport with diverse customers.
• Ability to work under pressure and meet sales targets.
• Ability to multitask in a fast-paced showroom environment.
• Ability to maintain professionalism and integrity in all interactions.
• Attention to detail in documentation and data entry.
• Problem-solving skills.

QUALIFICATIONS & EXPERIENCE

• Minimum HSC with other studies in sales or communication.
• 2 years of relevant work experience and/or equivalent combination of education and experience.
• Proficient with computer applications and CRM systems.
• Proficient in French and English.