Key Result Areas

i) X3 & Crystal report Management

- Ensure proper running of X3 services

- Provide support to SAGE X3 ERP users

- Produce enhancement to existing SAGE X3 ERP as per user    requirement

- Update, design and build Crystal reports

- Follow releases and implement new X3 features if required

- Contribute to deploy Sage X3 Add-On

ii) End users support

- Provide 1st and 2^nd level contact and convey resolutions to issues

- Escalate unresolved queries to the next level of support

- Correct bugs reported

- Provide system training to new users on client side

- Update users regularly on their issues

- Follow up with users

- Update and create bartender labels

- Train IT staff to act as backup

Activity report

- Provide feedback and see problems through to resolution

- Produce activity reports

- Ensure proper recording, documentation and closure

Qualifications & Experience

- Diploma in Information Technology

- 2-3 years of experience in X3 ERP and Crystal Report

- Sage Certification is a plus

- Data / Reporting

Skills & Attributes

- Good communication skills

- Problem solver

-  Ability to write reports and manual procedures

-  Ability to learn quickly

- Comfortable working on own initiative and as part of project team