The MCCI Business School is seeking a motivated and technically skilled IT Officer to join our IT team. This is an excellent opportunity for recent graduates and early-career professionals to gain hands-on experience in a dynamic academic environment. The successful candidate will play a key role in supporting the day-to-day IT operations of the school, ensuring smooth delivery of technology services to students, lecturers, and administrative staff.

System & Application Support

• Provide first-line support for Microsoft 365 services.
• Support and troubleshoot video conferencing platforms used for hybrid classes.
• Diagnose and resolve user access, authentication, configuration, and performance issues.
• Assist with system updates, configuration changes, and coordinate enhancements with internal and external providers.
• Ensure minimal disruption to academic and administrative activities.

User Support & Training

• Deliver day-to-day IT assistance to students, lecturers, and staff across all departments.
• Provide basic training, guidance, and best practices to users to ensure smooth operations.
• Support onboarding of new employees, including account setup and device configuration.

Infrastructure & Device Management

• Install, configure, and maintain desktops, laptops, tablets, printers, and mobile devices.
• Monitor network, Wi-Fi, and hardware performance and escalate issues when required.
• Ensure timely resolution of IT incidents and service requests.

IT Ticketing & Service Management

• Manage and monitor the IT ticketing system, ensuring all incidents and service requests are logged, tracked, and resolved within agreed timelines.
• Follow up on open tickets and communicate progress effectively with users.
• Stay up to date with the latest technological advancements while contributing to the continuous improvement of IT support processes and service quality.

• Diploma or Bachelor's degree in IT, Computer Science, or a related field.
• Fresh graduates are welcome to apply; up to 2 years of experience in IT support or a service desk environment is considered an advantage.
• Knowledge of Microsoft 365, Windows, Linux, macOS and networking basics, is a plus.

• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with a strong customer-service orientation.
• Attention to detail and good documentation practices.
• Team player with a willingness to learn and grow.